Legal & data
Privacy Policy
This Privacy Policy explains how Ophrysen collects, uses, and stores personal data submitted through this website. It applies to visitors and to businesses that contact us through the contact form, by email, or by phone. It does not cover data held inside a customer's accounting account, which is governed by the software terms agreed at signup.
Data we collect
We collect the information you provide when you submit the contact form or email us: your name, company name, email address, phone number, and the content of your message. We may also collect basic technical data such as browser type and pages visited, through standard server logs and cookies.
What this covers
We ask only for what we need to answer your enquiry. You can write to us without using the form.
How we use your data
We use your data to respond to your enquiry, prepare quotations, provide support, and maintain records of our communications. We do not sell personal data. We do not use contact form submissions for unrelated marketing without your consent.
We do
- Answer your enquiry and prepare a quotation
- Provide support for the software you use
- Keep a record of our correspondence with you
- Ask for consent before any optional communication
We do not
- Sell personal data to third parties
- Add you to unrelated marketing lists without consent
- Reuse your enquiry for any purpose you did not ask about
Legal basis and consent
We process personal data to respond to your request and to fulfil contractual obligations where you become a customer. Where consent is required, for example for optional communications, we ask for it and you can withdraw it at any time.
Responding to your request
When you write to us, we need your contact details to reply. This is the basis on which we answer enquiries, prepare quotations, and follow up on the details you share.
Contractual obligations
If you become a customer, we process data to deliver the service you have agreed with us and to meet our accounting and legal obligations.
Consent for optional communication
Anything beyond answering your enquiry — such as updates or product news — is opt-in. You can withdraw consent at any time by writing to us, and we will stop.
Where you become a customer, data inside your accounting account is governed by the software terms agreed at signup, not by this page.
Cookies and tracking
This site uses cookies for basic functionality and to understand how visitors use the pages. Details of the cookies used are set out in our Cookie Policy. You can control cookies through your browser settings, though disabling them may affect how parts of the site work.
Read the Cookie PolicyHow cookies are used here
Site functionality
Necessary for the site to load, keep session state, and remember consent choices. These cannot be switched off without breaking parts of the site.
Understanding usage
Aggregate information about which pages are read and where visitors arrive from, so we can keep the site useful.
Your control
Browser settings let you block or clear cookies. Blocking essential cookies may make parts of the site behave differently.
Rain on the walkway outside the office
Data retention
We keep enquiry records for as long as needed to handle your request and to meet accounting and legal obligations. When data is no longer needed, we delete or anonymise it.
Data sharing
We do not share personal data with third parties except where necessary to operate the site or respond to your enquiry, or where required by law. Where a service provider processes data on our behalf, they are expected to protect it.
Service providers
Hosting, email, and support tooling needed to run this site and answer enquiries. They process data on our instruction.
Legal requirements
Where a lawful request or legal obligation requires disclosure, we comply with that obligation.
Your rights
You can request access to the personal data we hold about you, ask for corrections, or request deletion where applicable. To make a request, contact us using the details on the contact page.
Make a data requestWhat you can ask for
Access
Ask what personal data we hold about you and receive a copy of the information you submitted.
Correction
Tell us what is out of date or wrong — a changed phone number, a different company name — and we will update our records.
Deletion
Ask us to delete enquiry data where it is not needed for an accounting or legal obligation, and we will remove it.
Withdrawing consent
If you opted into optional communication, you can withdraw at any time and we will stop sending it.
Security and updates
Two questions we are asked most often when a visitor reads this policy for the first time.
How do you protect personal data?
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or misuse. That includes limiting who inside our team can open enquiry records, keeping access to the systems that hold them under review, and deleting data we no longer need. No method of transmission or storage is completely secure, so we cannot promise absolute security — but we do keep our handling of your information to the minimum the task requires.
How will I know if this policy changes?
We may update this policy to reflect changes in our practices or legal requirements. The current version is always published on this page, and the section order stays stable so you can see what changed. If a change materially affects how we handle data you have already submitted, we will contact you at the email address you gave us.
Privacy questions and data requests
For privacy questions or data requests, use the contact details published on our contact page. Reach us by phone during working hours, or send a written request and we will reply by email.
Ophrysen Cloud Accounting
- Business phone
- +65 6207 9299
- [email protected]
- Working hours
- Mon – Fri, 9:00 AM – 6:00 PM (SGT)
- Registered office
- 71 Robinson Road, #14-01, Singapore 068895
This page is the privacy policy for ophrysen.com. It sits alongside the Cookie Policy and Terms of Service, which cover related topics in more detail.